You have now successfully installed the WhatsApp integration for Kommo! How to use WhatsApp with Kommo You will see the icon appear in the added sources. Click on Add Source, and then Add the WhatsApp widget. Once you added the link in both fields, click on Configure.Īdd the integration as a Lead Source in the Settings of your Digital Pipeline. Step 5: Copy the Messaging endpoint link and paste it in your Twilio account, WhatsApp □ Senders □ Configure. Add your WhatsApp approved number and click save. #Twilio whatsapp free installStep 4: Install the “WhatsApp via Twilio” integration in your Kommo account.Ĭopy the Account SID and AUTH Token from your Twilio Account Dashboard and add them to Kommo. Once approved, your phone number will be visible in the sender’s section. #Twilio whatsapp free verificationFacebook Business Verification is also required. Note: Once you have filled out the request you might have to wait up to 2 weeks in order to have it approved. Step 3: Fill out the Twilio request for a WhatsApp number. Step 2: In the Twilio dashboard select – Programmable SMS Let’s get started and set up WhatsApp widget step by step! Twilio is one of them, and this integration enables you to use WhatsApp in the most convenient way with Kommo. Note: This integration is supported through Twilio as WhatsApp has provided access to its API only to a limited list of intermediaries. Please see Can I activate my own phone number for WhatsApp on Twilio? for the number eligibility qualifications and steps to make it work.The world’s most popular messenger app is now a part of Kommo! Here is a brief guide on how to integrate WhatsApp for Business allowing you to capture leads and have WhatsApp conversations directly from Kommo. Some non-Twilio phone numbers may be eligible to use WhatsApp on Twilio. Can I use my own number instead of a Twilio number? No, WhatsApp does not support Alphanumeric Sender IDs. Are Alphanumeric Sender IDs supported by WhatsApp? Twilio phone numbers do not need to be SMS-capable to be enabled for WhatsApp messaging. Yes, Twilio Hosted SMS numbers are supported for WhatsApp messaging. You can view a list of international phone numbers and their capabilities here. If your goal is to complete onboarding for WhatsApp on Twilio as quickly as possible, we would recommend using a different number type to avoid any possible delays. If you wish to activate these number types, please note that success rates are mixed. Spain and Malaysia numbers (private offering).Toll-Free phone numbers outside of US (domestically reachable only).Singapore national numbers (voice-only).Numbers With Higher Activation Failure Rates for WhatsApp On Twilioĭue to limitations of certain numbers and WhatsApp's ability to verify these numbers, there are certain specific number types that currently have mixed success rates when activating for WhatsApp on Twilio. When you submit your request to enable a Twilio number for WhatsApp, the Twilio API for WhatsApp onboarding team will confirm for you whether the number you have submitted can be enabled. Notice: Toll-free phone numbers from countries other than the US are not recommended. The following Twilio phone number types are supported for WhatsApp: This article is intended to explain which Twilio phone numbers are eligible for WhatsApp's enablement process.
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